Returns & Exchanges

At Lily Beans, every item is handmade to order with care and customized to your selections. Because our collars and leashes are tailored to your dog's specific neck size, hardware type, width, and color preferences, we cannot accept returns or exchanges on custom-made products.

📦 RETURNS & EXCHANGES
All sales are final unless your item arrives damaged or defective. If there’s an issue with your order, please reach out to us within 5 days of delivery. Please send an email with your order number, a description of the issue, and a photo (if applicable), and we’ll do our best to resolve the issue.

If you have any questions before placing your order, please don’t hesitate to contact me at hello@shoplilybeans.com.